[Update : 20:56] The cause was found. During routine maintenance an assumed-unused package was removed. Once the package was re-added, Oracle began working again. Services are up — please contact support for any continuing issues.
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At 19:50 on 19 Jan 2017 the primary Oracle nodes serving the SDSC Footprints system and SAM/ART accounting started showing issues. Database engineers have been notified and updates will be posted as more information is known.