Category Archive: Incident Notification

SDSC Network Interruptions – 9 Aug 2014

Title: SDSC Network Interruptions – 9 Aug 2014Description: Update 17:23, 9 Aug 2014 : Work is complete and routing is stable. Update 17:15, 9 Aug 2014 : The routing process is currently being restarted. Update 18:29, 9 Aug 2014 : SDSC and UCSD networking engineers will be restarting a core networking process on the primary …

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(Update) SDSC Colocation Network Upgrades – 5 Aug and 19 Aug, 2014

Title: SDSC Colocation Network Upgrades – 5 Aug and 19 Aug, 2014 Update, 21:13, 5 Aug 2014 : All systems are operational. Please contact SDSC operations for any questions or concerns Update, 20:38, 5 Aug 2014 : Networking connectivity between VLANs internal to the SDSC network is still having problems. This may show as an …

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SDSC Outage – 4 August 2014, 12:05pm – Core ‘cavern’ NFS

Title: SDSC Outage – 4 August 2014, 12:05pm – Core ‘cavern’ NFSDescription: At 12:05pm the lockd process on the core NFS server became unresponsive. This caused reference UNIX systems which utilize ‘cavern’ NFS to freeze. SDSC system engineers restarted the NFS server at 12:35pm and all service has been restored.Start Time: 12:05Date: 2014-08-04End Time: 12:35

SDSC Network Outage – 3 July 2014, 13:45

Title: SDSC Network Outage – 3 July 2014, 13:45Description: Update, 15:41, 3 July 2014: All service has been restored. Please contact SDSC operations if you observe any additional problems. Update, 14:35, 3 July 2014: The networking group has restarted a core switch and some services have started to regain connectivity. Some services leveraging centralized Active …

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SDSC Outage Notification – limited project storage availability – 14:55

Title: SDSC Outage Notification – limited project storage availability – 14:55 Update – 24 June 2014, 15:30: Network connectivity has been restored and all services are operational Description: Some project storage nodes are unavailable. System engineers are investigating.Start Time: 14:55Date: 2014-06-23

SDSC Outage Notification – 17 June 2014, 14:15 – web5 web server

Title: SDSC Outage Notification – web5 web server – 14:15Description: The web server web5.sdsc.edu froze around 14:15. We restarted immediately and the services recovered around 14:35. Please contact your support representative with questions or concerns.Start Time: 14:15Date: 2014-06-16End Time: 14:35

SDSC Network Outage – 26 March 2014, 09:22

Title: SDSC Network Outage – 26 March 2014, 09:22 Update 13:21, 26 March 2014: Brief network interruption occurred between 13:19 and 13:21. Description: At 09:22 on 26 March 2014, one of the core network routers failed. During the failover to the redundant router, systems and services may have experienced a brief network outage. SDSC network …

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:SDSC Outage – 14 Mar 2014, 11:50 – Blue UPS

Title: SDSC Outage – 14 Mar 2014, 11:50 – Blue UPS Update – 14:36, 14 Mar 2014:Cloud storage service has been restored. There is one node still being worked on, so performance may be slow until that node is brought back online. Update – 13:10, 14 Mar 2014:Project storage nodes have been brought back online. …

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Firewall / High Security Services Outage – 28 Jan 2014

Update 15:00, 28 Jan 2013 Some systems and services have been returned to service. Steps are still being taken to restore all remaining offline services Title: Firewall / High Security Services Outage – 28 Jan 2014Description: The primary high security firewall is experiencing an outage for specific services/hosts. SDSC engineers are investigatingStart Time: 13:35Date: 2014-01-28

Performance impact : SDSC Cloud

Title: Performance impact : SDSC CloudDescription: SDSC’s Cloud Storage service is experiencing high load and performance may be impacted. Engineers note that the largest impact was between 06:00 and 17:30 on 24 Jan 2014. Alternate tuning parameters have been put in place to alleviate much of the congestion. Please contact standard support channels if errors …

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