Monthly Archive: June 2017

SDSC Support Ticketing System Changes – 29 June 2017

SDSC support ticketing system is moving to a new system on the afternoon of 29 June 2017. Please note the new ticket replies may have different format than the old system.

SDSC Outage Notification – Citrix Services – 22 Jun 2017, 14:05

[Update 22 Jun, 14:17] Citrix services have been moved to alternate hardware and are back online — The Citrix ( remote desktop service is offline. Engineers are looking into a possible memory issue with the hardware.

SDSC Emergency Maintenance – Linux/Solaris Patch and Reboot – 21 June 2017, 17:00-23:00

[Update: 22 Jun, 14:14] SDSC Web team is still investigating issues regarding hosted Tomcat instances and the upgraded systems. All other services should be operating correctly. Please contact support channels if you require assistance — SDSC will be applying critical patches to the Linux and Solaris environments tomorrow, 21 June 2017 starting at 17:00. This …

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