Category Archive: Incident Notification

SDSC Network Interruption – 18 May 2023, 21:00

[Update – 22:05] Upstream network service providers have reconfigured networking and the issue appears to be resolved. Please contact SDSC Operations with any questions or concerns — SDSC Network Engineers are investigating a loss of external network connectivity. More information will be posted here.

SDSC Incident Notification – VM Slowness – 12 Apr 2023, 13:30

(Update – 22:52) Disk load has been reduced by rebalancing array use. Vendor support has been contacted for additional input. — Around 13:30, 12 April 2023 hosted VMs started to experience slow disk access. Engineers are investigating and more information will be posted here.

SDSC Outage Notification – Network outage/maintenance – 15 Dec 2022, 07:00 PST

[Update – 21:32, 20 Dec 2022] SDSC Network Engineers continue to work with customers and vendors to ensure ongoing reliability of network updates. Any additional work affecting general SDSC hosts will be posted as a separate maintenance request. [Update – 15:33] Tonight, 15 December 2022 between 21:00 and midnight, SDSC will be performing emergency maintenance …

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(Resolved) SDSC Outage Notification – SDSC Cloud access – 22 August 2022, 07:15

08:36 – SDSC Cloud authentication has been restored. Please contact support@sdsc.edu if there are any lingering issues. 07:15 – SDSC engineers are investigating SDSC Cloud dashboard and CLI authentication issues. Existing SDSC Cloud instances can still be accessed. Updates will be posted here.

SDSC East Datacenter – Increased temperatures – 10:50, 2 Aug 2022

The SDSC East Datacenter is experiencing higher than usual ambient temperatures. Engineers are working to resolve the issue and more information will be posted here. Update: This morning during building fire testing, there was an issue with the fire dampeners on the air handler units that caused a portion to power down. The dampeners were …

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SDSC Outage Notification – Metabolomics Workbench – 28 Feb 2022, 12:00

Metabolomics Workbench is experiencing network outages which may limit access to some services. Network engineers are working to resolve the issue and updates will be posted here.

(Resolved) SDSC Outage Notification – partial network outage – 17 Feb 2022, 06:00

[Update 0700] Connectivity is active again. Please report any remaining network issues to support@sdsc.edu. SDSC engineers are investigating reports of a partial network outage. More information will be posted here.

SDSC Outage Notification – reference system NFS outage – 05:30-07:45, 10 Dec 2021

The central reference-system NFS system filled up at approximately 05:30 on 10 Dec 2021. Some services that rely on shared NFS storage for home directories or web content were impacted. Engineers removed old snapshots at 07:45 releasing space. Services are back in production, but please contact SDSC Support with any questions or concerns.

SDSC Outage Notification – USS2 NFS File Storage, Intermittent Access Issues – 14 July 2021

(Update 15:29) In consultation with the vendor a temporary fix was put in place. Services are operating normally. Additional repair work will be conducted tomorrow, 15 July. This morning (14 July 2021) the USS2 Universal File Storage cluster is showing networking issues between nodes. Engineers and vendor support are investigating. NFS/SMB access to this cluster …

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(Resolved) SDSC Outage Notification – sc-samba hostname unavailable – 3 May 2021, 12:15pm

[Update – May 4, 10:45A] Update has been made and service is restored. Should you have any issues, please email support@sdsc.edu. The hostname ‘sc-samba.ad.ucsd.edu’ was removed from campus DNS. This will cause connection errors to clients that do not have that name cached or locally hard coded. Campus has been notified and we will update …

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