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SDSC Emergency Maintenance – Hardware firewall maintenance,

[Update: 21:36] All work is complete. The units are synchronized and report healthy. Please contact SDSC Support with any questions or concerns.

[Update: 20:41] Initial failover between firewalls has been completed and services are available again. Engineers are working to complete other required maintenance on the firewall hardware during the outage.

Colleagues:

Between 20:00 and 21:00 tonight, 16 November 2020, SDSC will perform emergency maintenance on the hardware firewalls. This will cause a loss of network routing for approximately 5 minutes while the cluster resets. This is to fix a problem that prevents modifying existing firewall rules.

Systems affected include some SDSC colocated desktops/servers, SDSC-hosted web/database services, primary SDSC DNS servers, Kerberos and Yubikey authentication, and managed Windows servers and desktops in the building.

A post to the SDSC Status Page at http://status.sdsc.edu will occur after the maintenance has been completed.

Please contact me with any questions or concerns you may have and thank you for your patience.

Andrew Ferbert
Platform Services Manager
Research Data Services, SDSC
dferbert@sdsc.edu

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